Refund & Cancellation Policy
Duplicate, mistaken or unauthorised donations
Voluntary donations
Donations to Kanya Foundation through Mera Mantra are voluntary and are normally non-refundable once the payment is confirmed. There is no subscription or recurring charge to cancel.
When we do refund
We review refund requests for duplicate payments, payments of a clearly mistaken amount, and payments you did not authorise.
How to request
Email info@nevika.co as soon as possible, preferably within 7 days of the payment, with the donation reference, date, amount and reason. Never send a card number, PIN or OTP in your message.
Timelines
We aim to review requests within 7 working days. Approved refunds are returned only to the original payment method and typically reach your account within 5–10 working days, depending on your bank and Cashfree. We share the refund reference once it is issued.
Failed or pending payments
If money left your account but the app shows the donation as pending or failed, email us with the reference. Such amounts are usually reversed automatically by your bank within 5–7 working days.
Your statutory rights
This policy does not exclude any rights or remedies available to you under applicable law; the suggested 7-day window does not override statutory rights.
Contact
Kanya Foundation — refunds and support: info@nevika.co